What is a call center? A call center is a specialized facility used by businesses to handle a significant number of customer interactions via telephone. It manages both incoming and outgoing calls to deliver services such as customer support, sales, telemarketing, and more. Call centers are typically staffed by agents, either working on-site or remotely,

What is Business Intelligence? Business Intelligence (BI) refers to a technology-centric approach to analyzing data and providing actionable insights that empower executives, managers, and employees to make well-informed business decisions. This process involves gathering data from both internal IT systems and external sources, preparing it for analysis, executing queries, and creating visual representations such as

What is Business Process Outsourcing (BPO)? Business Process Outsourcing (BPO) refers to a strategic approach where an organization engages an external service provider to handle specific business functions or tasks that are essential but not central to its core operations. Typically, businesses identify processes that, while necessary, do not directly contribute to their primary value